Cloud solutions

Cloud solutions, also know as Hosted solutions, are hosted from a data centre. The only on site equipment is the handsets.

To support the growing trend for home and flexible working, cloud telephony is a complete communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.

A Cloud solution takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, maximising individual productivity.

1. Complete business communications system

Cloud telephony combines handsets from several manufacturers, an easy-to-use web interface, and network resilience to provide a cheaper, more flexible phone service. It also helps to improve your organisation’s productivity and image – seamless integration with well-known CRM systems and soft phone features help present highly professional communications with the minimum of effort.

2. Work smarter

Save money and improve interoperability between your mobiles and fixed phones with extremely competitive on-net rates over a business-grade network. It is perfect for home-workers or staff who need to work from different locations, with clever features that ensure you never miss a call. We also offer more in-depth call management reporting and wallboard integration, to help your organisation gain a real-time understanding of calls. You can get a data feed for your Horizon service which will let you export the statistics you need to help analyse call patterns and manage your business.

3. Unrivalled quality

Call quality, as with any communication system, is clearly dependent on the underlying access available. With Protel’s Ethernet or Broadband products delivering the service to your location, you can be assured of great voice quality, underpinned by some of the most stringent service level agreements in the business.

4. Suitable for any sized business

A Cloud solution is suitable for any sized business and is particularly effective if you have multiple sites working together. It’s also capable of serving hundreds of employees. Our Cloud offering can be accessed via a web-based portal, so there are no PBX maintenance costs, and with minimal capital outlay it’s a reliable and proven service whatever your business.

5. Full service and support

Protel provides everything from handset to core network access, on-site installation, training and user guides, saving you time and hassle. Full support including training, number porting, provisioning and 24/7 UK-based assistance is provided, giving you complete peace of mind.

Cloud telephony offers your business a more flexible, lower cost alternative to a traditional phone system.

For more information or to book an appointment then call the office on 0117 9864777

Protel Communications

Raleigh House
The Wellsway
Bristol BS31 1HS

Bristol Head Office -
0117 9864777
Bath Office -
01225 617 771
Cardiff Office -
02920 021336


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Protel Communications

Raleigh House
The Wellsway
Bristol BS31 1HS